Waterpark Policies

Maui Jack's is all about the Aloha spirit! To keep things friendly, here are a few house rules...

MAUI JACK'S SEASON

Thank you for another great season! Maui Jack's is currently CLOSED for the 2020 Season. See you next summer! Opening in May 2021.

ADMISSION

All guests entering the waterpark must pay an admission fee. We DO NOT offer spectator admission. All guests must purchase and wear an armband during their stay in the waterpark. Armbands are good for all-day access, you may leave and come back throughout the day as long as you are still wearing your armband.

WEATHER

Maui Jack’s will always ensure guests safety comes first. While we don’t offer ticket refunds due to inclement weather, we will provide complimentary one-day tickets if operations are suspended for 90 minutes or longer due to lightning in the area.

OUTSIDE FOOD & DRINK

No outside food, drinks, or coolers will be permitted. Sorry dudes. Exceptions are made for those with medical conditions with dietary restrictions. Those with dietary restrictions are permitted to bring in a small cooler with food and drinks providing medical documentation.

APPROPRIATE DRESS

This is a family-friendly attraction. All patrons must wear full coverage bathing suits, one or two piece swimsuit or shorts that stop above or just below the knees. No jeans, shoes, water shoes, goggles or life vests are permitted on slides. Thong bottom swimwear and suits with metal clasps or components such as rivets, zippers and buckles are not permitted. Offensive clothing is not permitted.

HEIGHT RESTRICTIONS

Attraction restrictions vary for those 48" and over and those 47" and under. Guests must obey the height requirement for each slide without question. Height checks will be conducted at ticket redemption. Children under 48" will receive a wristband that indicates which rides they are eligible to ride. For safety reasons, Lifeguards may still request a height check at their discretion.

PARK SAFETY

Please obey all Lifeguards and posted signs. We know you are amped to be here but no running in the waterpark.

SMOKING

No smoking or vaping is permitted within the waterpark. We provide a designated smoking area outside of the waterpark.

LIFE JACKETS

Life jackets we provide are Coast Guard approved, are available while supplies last. Life Jackets are mandatory for anyone 47" and under while at the Lazy River.

INFANTS

For the safety and comfort of all our guests, diapers will not be permitted in any pool. All babies and toddlers under the age of 3 will be required to wear approved swim diapers when entering any pool or attraction. Approved swim diapers are available for purchase at the retail outlet in the Welcome Building. The changing of diapers is not permitted in pool or deck areas. Changing stations are located in the restrooms.