Frequently Asked Questions
If I purchase daily admission, can I leave and re-enter?
Yes. Admission is good for the full day. Be sure to keep your wristband on to re-enter the park.
If I purchased tickets online or at our hotel, do I need to check in when we arrive?
Yes, there is an admission window designated for guest who have pre-purchased tickets. Please check in so everyone can recieve the appropriate wristband for their visit.
Do I have to pay to come in and watch my child or sit with the rest of my group?
Yes. Everyone who enters Maui Jacks is required to pay the admission price that pertains to them even if they are not swimming or sliding.
Can we bring our lunch or coolers into the waterpark?
No. Outside food, drinks or coolers will not be permitted. Exceptions are made for those with medical conditions with dietary restrictions. If you would like to bring lunch, we offer a picnic area just outside the park entrance for our guests, but coolers must be left in your vehicle. Coolers will not be permitted past ticket redemption.
Does purchasing a day pass mean I can ride every ride?
No. Height and weight restrictions, as well as clothing and jewelry restrictions, apply to each slide.
Do my children need supervision while in the park?
To enter the waterpark, children under the age of 13 must be accompanied by an adult. While in the waterpark, children under 48" REQUIRE adult supervision on the Lazy River and North Shore Beach.
I have a large family or group do you offer group discounts?
Group rates and discounts are available for parties of 25 or more who make arrangements in advance. Please contact our sales manager at firstname.lastname@example.org.
What kind of apparel is allowed?
This is a family-friendly attraction. All patrons must wear full coverage bathing suits, one- or two-piece swimsuits or shorts that stop above or just below the knees. Shoes/Water shoes, goggles, life vests, thong bottom swimwear, cut-off pants, jeans, and suits with metal clasps or components such as rivets, zippers and buckles are NOT permitted on any slide. Offensive clothing is not permitted.
Do you offer a military discount?
Yes, active military personnel with a valid ID are offered a discount. The discount is given in person only at any admission window, and can NOT be applied to pre-purchased tickets.
Can I smoke in the waterpark?
No, smoking or vaping is not permitted within the waterpark.
We are traveling with very small children, do we need to purchase them tickets?
Children 3 and under are FREE! They do not require any tickets or passes for admission.
Is there a separate fee to rent tubes, chairs or life vests?
No. Tubes, chairs and life vests are available free of charge.